Jason Nast

602-363-3694 (Phone) or 240-352-1076 (Fax)

 

 
 

 Summary of Qualifications:
  

·        Instructional Design: 3 Years Instructional Design.  Topics include; GPS/Wireless Technologies, Clarify, Remedy, Inference, Lotus Notes, MS-Office Suite, Internet Explorer, Netscape Navigator/Communicator, etc…

·        Development: 2 Years CRM (Remedy/Clarify) application, Certification and Measurement tools development.

·        Technical: 8 Years Information support, Network Administration of NT 4.0/Exchange 5.5, Network with 900 users.  Remedy Administrator, Troubleshooting networks and system configuration. Software & hardware support

·        Consulting: 7 Years Information Systems & Information Technologies Consulting; Implementations, Development, Training Project Management, Presentation delivery,

·         Management: 7 Years Management; Manage vendors, Training teams, Curriculum Development & Instructional Design teams, Contractors, and Consultants

·        Presenting: 7 Years public speaking, Seminars, Workshops, Fundraising, Commercial Radio broadcasting.

·        Trainer: 6 Years Technical training specialist.  Areas of training include software (user and certification level), Hardware break fix, and Customer service skills.

·        Customer Service: 18 years experience building loyal customer base, handling negative situations to a positive outcome, and providing high-level follow-through.

·        Project Management:  15 years Managing projects, Complex technical rollouts of systems & software, in addition to film/video production coordinator credits.

·        Sales: 11 years experience in retail sales; In store, Trade shows, Lead generation

 

 

  Experience:

Independent Consultant Feb 1998 – Current

Clients include:

SBC-DO (Southwestern Bell Communications – Directory Operations), Levi Strauss & Company, Blue Cross Blue Shield, Arizona State University, Motorola, Aventis Pharmaceuticals, Nabisco Foods, Hunt Wesson, Carlson Corporation, Inacom Corporation, Vanstar, Inc., Grid Data, AZ-Prep, Integrated Strategies, Inc., Kimmel Consulting, Magley & Associates, Arizona Oasis, Program Development Specialists,

Design, Develop & Implement training programs for a multi-state delivery for Wireless/GPS vehicle tracking system to end-users.  Present in sales and marketing environment the benefits of using wireless/GPS technologies in business today.  Consult with business to provide a need/gap analysis on; call logging, quality monitoring, infrastructure, systems, training and call tracking solutions.  Develop interactive certification and training measurement tools.  Provide leadership for the rollout of Microsoft Operating Systems, Office Productivity suites, CBT & WBT.  Develop & Deliver T-3 (Train the Trainer) training, Manage implementation teams, Build & manage vendor relationships.  Develop & Design functionality of web-based registration for training, conferences & resource requests.  Manage the allocation of resources for projects (human capitol, facilities, equipment, etc.)  Co-Develop & Administer CRM (Remedy/Clarify) tools for Helpdesk & Customer service centers. Coordinate, develop and deliver instructor led sessions on; Remedy, Clarify, Web application testing, web development overview, business systems, Lotus Notes, Inference, telephone communications, customer service, technical hardware trouble shooting, hardware repair and software skills.

Inacom - Tools Development, Learning Mgr. January 1999 –February 2000

Develop CRM support tools (Clarify and Remedy) for Inacom solutions centers worldwide.  Develop training processes for the instructional design and delivery of new proprietary (internal) tools/software.  Manage Distance Learning environment for 12,000 employees worldwide. Manage the training processes in for new tool implementation.  Manage creative teams and contractors for the development of CBT/WBT as well as leader lead instruction.

Inacom - Sr. Training Specialist June 1998 – January 1999

Provided training deliverables for 12,000 globally.  Created new learning courses for technicians and management based on the needs of the business. Successfully negotiate & managed national contracts for training and development. 

MicroAge – Technical Support Lead January 1997 – May 1998

Support 200 Analysts in advanced trouble shooting, Monitor phone support analysts and 2nd level support specialists for quality service and provide feedback and coaching to improve quality levels, Coordinate team training, Co-Develop UPS Online Certification Test.

MicroAge – 1st Level Support Technician June 1996 – January 1997

Provided exceptional 1st level support to UPS customers through out US & Canada.  Assist in the creation of a knowledge base to be used by 1st level support to improve 1st call resolution. Develop & distribute script to automate the logging and closing of “known issue”, “quick fix” and common calls to support center.  Create scripts to automate report generation and delivery to UPS Centers around the US.

 

 


  Certifications:

CTT (Certified Technical Trainer)

CTTI (Certified Technical Trainer Instructor)

MCT (Microsoft Certified Trainer)

Microsoft T-3 (Train the Trainer) Instructor

MCSE (Microsoft Certified Systems Engineer)

MCP+I (Microsoft Certified Professional + Internet)

MOUS (Microsoft Office User Specialist)

Project Management for Information systems.

 Skills Instruction Specialties:

Excellence in Customer Service

Preventing Sexual Harassment in the Work Place

Presentation Skills for the Business Professional

Presentation Skills for the Sales Professional

Effective Telephone Communication Skills

Relationship Development - Customer Service / Sales 

Interpersonal Skills Development

Stress Management 101

 Software Specialties:

Microsoft Operating Systems - 3.1x, 95, 98,2000, NT, 3.51, 4.0, DOS 5.0, 6.0, 6.22

Microsoft Office Suite - Word, Excel, Access, PowerPoint, Project, Visio, (97 – 2000)

Internet Applications - Netscape, Internet Explorer, Home Suite, Dreamweaver, FrontPage 98 & 2000

CRM Applications – Clarify, Remedy, Expert Advisor

E-Mail - Outlook 97-98 & 2000, Lotus Notes, Lotus Smart Suite, cc:Mail

Completed Projects include:

Remedy (500 users), Clarify (1200 users), Windows 2000 (58 Servers), Exchange 5.5, 2000 (35 Servers), Windows 2000, NT, 9x Desktop (5500 users), MS-Office 97, 2000 (7500 users), Lotus Notes 4x, 5x (1200 Users), MS-Outlook 98, 2000 (1200 Users), LMS (1200 users), CBT Systems/Smart Force (1200 Users), Net-g (1200 Users), Element K (350 Users), Microsoft Certification (650 Users), A+ Certification (35 Users), T-3/Train The Trainer (150 Users),